Irawan IA, Setiarini S, Wahyudi A, Ismail AR, Giri MM. Dampak service quality dan customer satisfaction terhadap customer loyalty serta implikasinya pada customer retention. JMSAB [Internet]. 2026 Apr. 24 [cited 2026 Jun. 10];9(1):13-24. Available from: https://ejournal.imperiuminstitute.org/index.php/JMSAB/article/view/1831