JACOBUS, Vanessa. Pengaruh physical evidence, harga dan produk terhadap kepuasan serta dampaknya terhadap loyalitas pelanggan hypermarket. Jurnal Manajemen Strategi dan Aplikasi Bisnis, [S. l.], v. 2, n. 2, p. 175–182, 2019. DOI: 10.36407/jmsab.v2i2.88. Disponível em: https://ejournal.imperiuminstitute.org/index.php/JMSAB/article/view/88. Acesso em: 11 jun. 2026.