ERMALINA, Ermalina. Pengaruh service quality terhadap kepuasan pendengar media lembaga penyiaran publik radio XYZ. Jurnal Manajemen Strategi dan Aplikasi Bisnis, [S. l.], v. 2, n. 1, p. 31–38, 2019. DOI: 10.36407/jmsab.v2i1.45. Disponível em: https://ejournal.imperiuminstitute.org/index.php/JMSAB/article/view/45. Acesso em: 25 jun. 2026.