IRAWAN, Indra Ade; SETIARINI, Setiarini; WAHYUDI, Ade; ISMAIL, Akbar Rizky; GIRI, Made Myla. Dampak service quality dan customer satisfaction terhadap customer loyalty serta implikasinya pada customer retention. Jurnal Manajemen Strategi dan Aplikasi Bisnis, [S. l.], v. 9, n. 1, p. 13–24, 2026. DOI: 10.36407/jmsab.v9i1.1831. Disponível em: https://ejournal.imperiuminstitute.org/index.php/JMSAB/article/view/1831. Acesso em: 10 jun. 2026.