PANDAY, Rorim; NURSAL, Muhammad Fadhli. The The Effect of Service Quality and Customer Satisfaction on Customer Loyalty. Jurnal Manajemen Strategi dan Aplikasi Bisnis, [S. l.], v. 4, n. 1, p. 171–180, 2021. DOI: 10.36407/jmsab.v4i1.300. Disponível em: http://ejournal.imperiuminstitute.org/index.php/JMSAB/article/view/300. Acesso em: 17 jun. 2026.